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06 September 2004 @ 10:54 am
Oh my goodness...  
My apologies in advance - a Ticketmaster rant ahead... :P

On August 28th I purchased three tickets to "Ten Commandments." The lady I spoke with over the phone was not the friendliest, but she did give me a confirm number and took down all my information including a contact number and email address. The conversation ended with me confirming the order and asking what the total charge would be to my Am Ex card. She told me, I thanked her and the call ended...

Well, today I looked at my Am Ex statement online and saw that the charge for the tickets were reversed! I went to the Kodak Theatre web site thinking that the run for "Ten Commandments" might've been shortened - but it wasn't. So I called Ticketmaster and found that the operator I had spoken with canceled my ticket order - saying that I told her that I wanted to cancel it the day I called to purchase it! :P WHY would I do that?

Luckily the new person I spoke with today was very nice and she helped me get the same seats back, but no one notified me of the cancellation... And my tickets were being held at will call - so I didn't expect them to arrive (and didn't think anything was odd that they hadn't...) What if I flew all the way to LA thinking I had tickets, went to the theatre that night, to find that the order was canceled? ARGH!

As I've always said, I am not a fan of Ticketmaster at ALL... unfortunately they hold the monopoly on most of my ticket buying for the shows I want to see. Aside from all of that they charge a $12.75 per ticket convenience fee (what convenience can come from them randomly canceling my order?) :P

Sorry, vent over - I'm just glad that things actually worked out and I was still able to get my seats. I thanked the lady I spoke with today and told her she'd been wonderful - I knew it wasn't her fault that the other incident occurred. But this whole thing does NOTHING to help raise my image of Ticketmaster in general. GRR! :P

I'm off to look for Marvin. Thanks for indulging me in my rant. :P
Current Mood: aggravatedaggravated
ajayne on September 6th, 2004 03:04 pm (UTC)
I am not a fan of Ticketmaster either... but mostly for the per ticket fees they charge. I am glad you were able to get your same seats back though... still, you shouldn't have to have gone through that hassel. ;(
Sheri: Sheri - yahoo iconshutterbug93 on September 6th, 2004 08:14 pm (UTC)
I was really happy with the lady who answered my call today - she was helpful, empathetic, and was really wonderful. It's a shame that the others that I got on the phone weren't as helpful as she was. I couldn't believe that they claimed that I canceled the tickets. :( Their per ticket fees are disgusting too, I totally agree! :P
ajayne on September 6th, 2004 10:13 pm (UTC)
I am glad you had a pleasant experience with them today though.

And you would think that it could be a transaction fee... not per ticket. After all, they only have to punch it into the computer once, hit the right quantity... and there ya go! Oh well... what can ya do?
Sheri: Sheri - yahoo iconshutterbug93 on September 7th, 2004 01:23 am (UTC)
Haha! About the transaction fee - I totally agree with that! :D
Care: okay...careleswhisper on September 6th, 2004 03:54 pm (UTC)
That really sucks. I'm glad that you were able to get them eventually though. :) I hope Marvin isn't there and w/a nice family. :)
Sheri: Sheri - yahoo iconshutterbug93 on September 6th, 2004 08:16 pm (UTC)
Thankfully those seats weren't sold, or I'd be really upset. :P I always have had problems with Ticketmaster - and this incident didn't help. :(

And we didn't see Marvin at the humane society today so that's a very good sign - I'm sure he was so handsome that someone adopted him right away! :)
curlybear on September 6th, 2004 04:01 pm (UTC)
I hate Ticketmaster too. I've also had trouble with them... there was one time that we bought tickets and they double sold those seats, we drove 2.5 hours only to show up at Will Call and be told our tickets had already been picked up. Only when I asked if they had shown identification was I told "well we oversold the seats" and when I asked them for a refund they grudgingly gave it to me after trying to offer me lawn seats first (for the same price of course, but why would I want lawn seats when I paid for pavilion seats? GAH!) and we wound up buying from a scalper for that show at much less than what Ticketmaster would have charged us. Not to mention, they have pretty much a monopoly on the venues here so you can't buy directly from most of the box offices anymore without paying the Ticketmaster convenience fee (Excuse me, but if I go directly to the box office that isn't exactly convenient... so why should I be charged a convenience fee?!?!?! If I wanted to pay extra I would have gone to a ticketmaster outlet and saved myself the trip downtown or wherever.)
Sheri: Sheri - yahoo iconshutterbug93 on September 6th, 2004 08:19 pm (UTC)
Oh my gosh, that's a horror story! I would've been SO upset if I were you! :P There is no excuse for over-selling seats! :| And I can't believe they gave you such a hard time when you asked for a refund! :| That's just ridiculous! :(
Carriecarrieh on September 6th, 2004 11:55 pm (UTC)
Sheesh, we think our handling fees from ticket master are bad - at least they're not as high as $12:75. I can understand your rant, they've pretty much got a monopoly here and their service is terrible. At least you managed to get it sorted out on time, but you really shouldn't have had that hassle in the first place.
Sheri: Sheri - yahoo iconshutterbug93 on September 7th, 2004 01:22 am (UTC)
I'm so glad that I got it straightened out and that I happened to look at my Am Ex statement online. :) I can't imagine what I would've done if I had showed up the night of the show and realized I had no tickets! :P