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13 July 2005 @ 11:57 am
A quick update from Burbank...  
My love / hate relationship with Aloha airlines continues. :P My flight into SNA was great - in fact it was one of the nicer flights that I've been on lately (they actually refrained from loud speaker announcements so we could all get some sleep). :) The problem was - my flight in September!

I'd booked my flight in September to see Kevin perform with the Philharmonic all the way back in May. I got the red eye flight on Friday night (after work) and the return flight on Sunday evening (after the concert on Saturday with enough time to be back at work on Monday.) It was perfect and Mark said he would come along (especially because we weren't taking any vacation days...)

Well, as I was trying to book his flight the other day, the flights that I'd booked for myself weren't coming up in the search. I thought it might be sold out or some sort of computer error so I decided to ask the lady at the check in counter when I checked in for my flight last night. "Oh we cancelled that flight weeks ago!" she told me. :0

I was shocked! Just when were they planning on telling me I had no flight? I asked if they tried to contact the people already booked on the flight and the lady said, "No, we didn't try to call yet, we would've called as it got closer to the date." Closer to the date??!! So I'd have no options to get to LA? She calmly explained to me that they re-booked me on the closest flight to the one they had cancelled which left Honolulu at 12 noon on Friday! (Unfortunately it won't work, since I CAN'T TAKE VACATION!)

My anger wasn't actually in the fact that they cancelled the flight (I understand that things like that are beyond their control most of the time...) what I was really upset about was the fact that they knew about this for almost three weeks and didn't bother to inform the people who were booked on the cancelled flights! I'd already purchased tickets to the concert, rented and pre-paid for a car through Priceline (which I can't change the pick-up time or location) all based on thinking I had a flight to LA! I'm going to call their customer service department as soon as I get home, I'm still pretty upset about this. :P Hopefully I'll be able to work something out with them and can get another flight out there on such sort notice. :P

On a much happier note, I'm in LA and about to embark on a wonderful shopping trip soon. Nothing better to cure the blahs than a nice trip to the mall. ;) I'm still undecided on whether I'm going to attempt the Wicked lotto tonight - it'll all depend on how tired I am, I guess. Hope you're all well. I've read through all your entries, but I apologize if I'm not able to comment as much as I'd like (I always feel pressured by time when I'm checking in from Kinkos.)
Current Mood: angryangry
Care: hugscareleswhisper on July 13th, 2005 08:41 pm (UTC)
I'm really sorry to hear about your September flight. That really sucks that they didn't let you know. You think they would, just out of common courtesy. I hope you can work something out. *BIGHUGS* Regardless of this mishap, I hope this trip goes well and that you have a nice time. :) Shop til you drop!!! :P
Sheri: Sheri - yahoo iconshutterbug93 on July 14th, 2005 05:13 pm (UTC)
Thanks Carrie! Since then, Aloha has left two voice mail messages on my phone - non of which have apologized for not informing me sooner and none of which gives me any other options other than the flight they re-booked for me. :P On the flip side, I'm having a great time in LA. :) See you Saturday! :D
Mrs Beanshuman_beans on July 13th, 2005 09:44 pm (UTC)
No way!!! I can't believe they haven't told the people yet either! You're right, how close to the date were they going to wait???? Anybody that has their flights booked for Sept clearly plan in advance and a last minute notice would be bad...very bady. I hope it all works out well. :/
Sheri: Sydney - couchshutterbug93 on July 14th, 2005 05:15 pm (UTC)
It's that ridiculous? I can understand if the schedule change was an hour or two in either direction - but a 12 hour time difference in flights? Even they should realize that might put a wrench in our travel plans! :P Blah!
karmastyxkarmastyx on July 13th, 2005 10:19 pm (UTC)
Oh wow, that is so crappy. I really hope you can find a good solution for your trip.
Sheri: Sheri - yahoo iconshutterbug93 on July 14th, 2005 05:16 pm (UTC)
Thanks Laura - hopefully I'll be able to find a solution. :( I told myself not to worry about it until I get home. Then I'll get mad at Aloha again. ;)
Sabine: Mickisabine10 on July 13th, 2005 10:36 pm (UTC)
I'm very sorry to hear about your September flight. I also would be angry. Hope you can find any solution.

And I'm glad that you had a great and safe flight now. :) Hope you will enjoy your time in LA.

*Hugs* to you, Sheri.
Sheri: Sheri - yahoo iconshutterbug93 on July 14th, 2005 05:18 pm (UTC)
Thanks Sabine. :) I've decided not to worry about the September trip until I get home... In the meantime I'm going to see some great friends, watch some great theatre, eat some great food, and shop a lot! ;)

Hope you're doing well, Sabine! Big *HUGS* to you!
karen: wickedwakedistracted on July 13th, 2005 11:36 pm (UTC)
I'm sorry to hear about the flight difficulties. :( But I hope the rest of your trip is great! Good luck with the Wicked lotto if you try! :)
Sheri: Sydney - couchshutterbug93 on July 14th, 2005 05:18 pm (UTC)
Thanks Karen! :) And I didn't get to try the Wicked lotto - I fell asleep and didn't wake up in time. :P
I'm so cool too bad I'm a loser: dr.coxaudienceawaits on July 14th, 2005 12:15 am (UTC)
Oh wow - that is so incredibly frustrating. I feel your anger. I would be furious as well!
Sheri: Sydney - couchshutterbug93 on July 14th, 2005 05:20 pm (UTC)
I was in such a state of disbelief when she told me they were going to wait to contact me! She told me too that they didn't announce it anywhere - not even on their website? How were we supposed to make alternate plans? :P
I'm so cool too bad I'm a loser: leaving on a jet planeaudienceawaits on July 14th, 2005 11:26 pm (UTC)
How are they even allowed to do that?

That make me think of the other thing that REALLY bothers me about airlines, that apparently they all do. Overbooking. How can they possibly overbook a flight and then HAVE to not let people with tickets on the flight??!

Sheri: Sydney - couchshutterbug93 on July 18th, 2005 12:32 am (UTC)
ARGH! Overbooking!! Another one of my pet-peeves! I can't see how they can get away with some of the things they do! :(
ex_angeldove677 on July 14th, 2005 07:35 am (UTC)
I'm sorry about your cancelled flight to LA. I think that's so out of the question. I would be angry too if that was me. They have NO RIGHT to cancel your flight. And worst, they didn't even bother telling you after 3 weeks. It's like these people's brain went out to lunch or something!
Sheri: Sydney - couchshutterbug93 on July 14th, 2005 05:22 pm (UTC)
I was so upset yesterday! I couldn't believe that they wouldn't notify us until it was too late for us to do anything! :P I know it isn't their fault that they had to cancel the flight, but they should've at least had the courtesy to inform us! :P

Thanks for your comments, Angela. I'm going to try not to think about it the rest of the trip and just deal with it when I get home. :P
defygravity73 on July 17th, 2005 11:36 pm (UTC)
Well, that's an annoying situation to go through with your flight. I don't get how companies can get away with that. I ordered a computer online once, because the sale wasn't good in stores but online only. Four weeks passed and I hadn't heard anything about the order. I sent an email to customer service and was told they cancelled the order. HUH? Well, thanks for letting me know! I don't get customer service sometimes. There are so many jobless people who would be happy to take over the job, appreciate it, and do it well. In any event, I'm glad you got things worked out and were able to make your trip! *yay*
Sheri: Sydney - couchshutterbug93 on July 18th, 2005 12:31 am (UTC)
That's so terrible about your flight!! It's just SO frustrating dealing with larger companies sometimes! Hopefully I'll be able to work something out for September! :( I guess I'll have to work on that as soon as I get home. :P