Well, when the box office opened at 4am, I went online AND started calling the box office (I figured whichever went through first, I'd go with...) Well, the box office line was busy and the website would simply not load... So I tried redialing, and redialing, and... well, you get the picture. :P When it was two hours later and I had redialed approximately 250 times and I STILL couldn't get through either on the website or on the phone, I decided to get ready for work and give up all hope that I'd be able to see the show on my upcoming trip. :( I was pretty disappointed, not only because of the early hour that I gotten up for this, but because it was the highlight of my Fall trip and one of the shows I was most looking forward to.
I decided to try calling again on my way in to work. After about 100 more redials, I finally got their voice response unit - the "Thank you for calling... blah, blah, blah... your call will be answered in the order it was received..." I thought, "Hallelujah! At last!" I listened to the muzak and was on hold for a few minutes and then the phone actually rang!! WOO! However, it just rang, and rang, and rang, etc... But I had tried for roughly 4 hours at that point to get through, so if they thought I was just going to hang up, they were sadly mistaken. :P
It rang for a good 18 MINUTES straight!! (I kid you not, I checked the time on my iPhone!) before someone picked it up and said, "Signature Theatre, please hold." By then, I'd made it to work and I was sitting in the bottom lot of my office waiting (AGAIN!) for someone to come back on the line. FINALLY, someone picked up the phone (4 & 1/2 hours after I initially started trying to call) and I found out that there was a single Part 2 ticket available on a night that I could actually make it, but no Part 1 tickets for the entire time I was in NYC. :P I bought the Part 2 ticket anyway, since I didn't want to come away empty-handed after all of that!
Whew!! I guess persistence pays off! As a side note, the FB page of the Signature Theatre as well as theatre MBs, and their Twitter account confirmed that there were TONS of very unhappy folks who had been trying all morning like I was to get tickets and barely any of them succeeded. Sad that such a great theatre company who produces such quality shows is going to be known as the theatre that wasn't prepared technology-wise (or man-power-wise) for what they knew was going to be a HUGE rush for tickets.
I still adore them, and their work, but SHEESH... 4 & 1/2 hours of continually trying both online and on the phone is a bit much to take. :P Thankful, at least that I got a ticket... even if it is just one part of 2.